Privacy Policy

Last updated: July 6, 2026

Harrison's Hope is committed to protecting your privacy. This policy explains what personal information we collect when you use our website, how we use it, and how you can access, correct, or delete it. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Who we are

Harrison's Hope is a registered Canadian charity (# 739239754 RR0001) supporting individuals and families living with Fetal Alcohol Spectrum Disorder (FASD) across Canada.

2. Information we collect

We only collect personal information that is necessary for the purposes described below. The information we may collect includes:

• Contact information you provide directly: name, email address, phone number, or other details you include when you email us, call us, or submit a form.
• AI chat messages: questions or comments you type into our website chat assistant. These messages are sent to our server to generate a response and may be temporarily stored to provide the service.
• Cookies and site data: with your consent, we use cookies to remember your chat history, whether the chat window was open, and certain admin/session tokens. You can reject these cookies at any time via the cookie banner.
• Technical information: standard server logs such as your IP address, browser type, pages visited, and date/time of visit. These logs help us maintain security and improve the website.

3. How we use your information

We use personal information only for the purposes for which it was collected:

• To respond to your questions, requests, or volunteer/donation inquiries.
• To operate and improve our website, resources, and AI assistant.
• To provide chat continuity during your browsing session (only with your consent).
• To maintain website security and troubleshoot technical issues.
• To comply with legal or regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

4. Legal basis and consent

Under PIPEDA, we rely on your informed consent to collect, use, and disclose personal information. When you contact us, use the chat assistant, or accept cookies via the cookie banner, you are consenting to the uses described in this policy. You may withdraw consent at any time by contacting us or using the cookie settings link in the footer.

5. Third-party services

Some parts of our website rely on trusted third parties:

• CanadaHelps: Online donations are processed through CanadaHelps. When you click a donation link, you leave our site and are subject to CanadaHelps' privacy policy. We do not receive or store your payment information.
• Hosting (Netlify): Our website is hosted on Netlify, which may process server logs and form submissions on our behalf. Their handling is governed by their privacy and data-processing terms.
• Font Awesome CDN: We load icon fonts from a content delivery network. This may log standard technical data.

6. Data retention

We keep personal information only as long as necessary to fulfill the purposes described above or as required by law. Chat messages and contact emails are generally retained for up to two years, unless you request deletion sooner. Cookies and site data are kept locally on your device until you clear them or reject them via the cookie banner.

7. How to access, correct, or delete your data

You have the right to access, correct, or delete your personal information. You can:

• Clear chat history: Click the trash icon in the chat assistant header to delete your chat history from this device.
• Clear cookies and site data: Use your browser's settings to clear cookies and site data for harrisonshope.ca.
• Request deletion or correction: Email us at Info@HarrisonsHope.ca with your request. We will respond within 30 days and may ask you to verify your identity.
• Withdraw consent: Click "Cookie Settings" in the footer and select "Reject" to stop non-essential cookies.

8. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or loss. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our services may be used by caregivers, professionals, and individuals of all ages. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information without consent, please contact us and we will delete it.

10. Updates to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes means you accept the revised policy.